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Learner Support

Help for enrolled learners

R
Written by Raja Shekar
Updated over 2 months ago

πŸš€ Quick Summary

  • πŸ’¬ Mattermost community for quick questions

  • πŸŽ›οΈ Student portal for self-service

  • ⚑ Priority given to urgent issues

  • πŸ‘₯ Support available from instructors, TAs, and peers


πŸ’¬ Real-Time Community Support (Mattermost)

Our Mattermost community channel provides
​https://chat.practical-devsecops.com/practical-devsecops/channels/town-square
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⚑ Real-time interaction with:

  • πŸ‘¨β€πŸ« Instructors (24/7 coverage)

  • πŸ‘¨β€πŸ« Teaching assistants

  • πŸ‘₯ Fellow students worldwide

🎯 Ideal for:

  • ⚑ Quick questions

  • πŸ“š Course content clarifications

  • πŸ§ͺ Lab exercise discussions

  • πŸ”€ Exploring different approaches to problems

  • ❓ Clarifying personal doubts or questions

🀝 Benefits:

  • πŸ’­ Multiple perspectives on the same problem

  • 🧠 Deeper understanding beyond quick fixes

  • 🌐 Networking and professional DevSecOps connections


πŸŽ›οΈ Self-Service Student Portal

Your student portal gives immediate access to
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βš™οΈ Account & learning management:

  • πŸ“Š Track course progress

  • βš™οΈ Update account settings

  • πŸ§— Access invoices and certificates

  • πŸ“… Schedule exams

  • βž• Request lab extensions

πŸ“š Helpful resources:

  • πŸ“‹ Exam guides

  • πŸ§ͺ Lab documentation

  • ❓ Frequently asked questions

πŸ‘₯ For organizations: Admins get additional team management tools
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πŸ’‘ Pro Tip: Always check the portal first β€” many answers are available instantly without waiting!

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