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Learner Support

Help for enrolled learners

R
Written by Raja Shekar

🚀 Quick Summary

  • 💬 Mattermost community for quick questions

  • 🎛️ Student portal for self-service

  • ⚡ Priority given to urgent issues

  • 👥 Support available from instructors, TAs, and peers


💬 Real-Time Community Support (Mattermost)

⚡ Real-time interaction with:

  • 👨‍🏫 Instructors (24/7 coverage)

  • 👨‍🏫 Teaching assistants

  • 👥 Fellow students worldwide

🎯 Ideal for:

  • ⚡ Quick questions

  • 📚 Course content clarifications

  • 🧪 Lab exercise discussions

  • 🔀 Exploring different approaches to problems

  • ❓ Clarifying personal doubts or questions

🤝 Benefits:

  • 💭 Multiple perspectives on the same problem

  • 🧠 Deeper understanding beyond quick fixes

  • 🌐 Networking and professional DevSecOps connections


🎛️ Self-Service Student Portal

Your student portal gives immediate access to

⚙️ Account & learning management:

  • 📊 Track course progress

  • ⚙️ Update account settings

  • 🧗 Access invoices and certificates

  • 📅 Schedule exams

  • ➕ Request lab extensions

📚 Helpful resources:

  • 📋 Exam guides

  • 🧪 Lab documentation

  • ❓ Frequently asked questions

👥 For organizations: Admins get additional team management tools

💡 Pro Tip: Always check the portal first — many answers are available instantly without waiting!

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