🚀 Quick Summary:
🌐 Use Chrome/Firefox browsers
🧽 Clear cache for access issues
🛡️ Check firewall settings
🚫 Disable VPN if needed
📶 10+ Mbps internet recommended
🔑 Password reset via email
🧪 Most Common Issue: Lab Access
Lab access issues often stem from network/browser settings, not platform problems:
🌐 Browser Compatibility
✅ Use supported browsers: Chrome and Firefox
🧽 Clear browser cache and cookies - outdated session data blocks authentication
⚙️ Ensure JavaScript is enabled
🚫 Check that ad blockers aren't interfering
🛡️ Network Troubleshooting
🏢 Corporate networks: Verify firewall rules allow our cloud connections
🚫 VPN issues: Temporarily disable to identify routing problems
📶 Connection quality: Ensure stable internet access
🎬 Video Playback Issues
Typically related to bandwidth or browser capabilities:
📶 Bandwidth requirements: 10+ Mbps for optimal HD streaming
🔄 If experiencing buffering:
📉 Reduce playback quality setting
⏰ View during off-peak hours (less network congestion)
📺 Streaming-only design ensures most current content
🚫 No downloads available - always up-to-date materials
🔑 Account Access Problems
Often simple issues with easy solutions:
📞 Password Reset
📧 Process sends instructions to registered email, Email subject line - "Confirmation of Course Enrollment''
⏰ Didn't receive the email within minutes? Check spam folder
🏢 Organizational filters sometimes miscategorize automated messages
✉️ Email Verification
⚠️ Required for account activation
✅ Ensure you've completed this step after registration
🔒 Account Lockout
📞 Multiple failed attempts? Contact support for recovery
🔒 We follow industry leading security best practices to protect your account
🎬 Course Access Issues
After enrolling, check your inbox for "Confirmation of Course Enrollment" – this email contains instructions to schedule your start date. Since the course includes 60 days of lab access, you choose when to begin.
Haven't received it? Check your spam folder first, then contact support.
💡 Pro Tip: Most issues have simple solutions - try basic troubleshooting first!